Shipping policies vary by product. Each product category has specific shipping terms, processing times, and return policies based on its unique characteristics (size, weight, customization options, etc.). Please check the individual product page for detailed shipping information specific to that item.
The information below provides general guidelines, but always refer to the product-specific policy section on each product page for the most accurate and up-to-date shipping details.
Shipping costs vary by product, as each item has different weight, dimensions, and handling requirements. The exact shipping cost for your order will be calculated and displayed at checkout based on your selected items and delivery address.
We use standard shipping for most orders, with delivery times typically ranging from 7-14 business days depending on your location. All shipments include tracking information so you can monitor your package's journey. Note: Some products (like custom-built items) may have different shipping timelines — please check the product page for details.
We ship worldwide to most countries. During checkout, simply enter your delivery address and you'll see the available shipping options and costs for your location.
Important: International orders may be subject to customs fees and import taxes based on your country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
Import duties, taxes and customs clearance fees are the sole responsibility of the buyer. If buyer refuses to pay customs charges and abandons the shipment, goods will be destroyed, no refund will be issued.
Clearing your parcel through your own country’s customs is your responsibility. Import duties, taxes and clearance fees are set by your government and are not included in the product or shipping price.
That means two things are on your side:
When a parcel is refused, returned or destroyed at customs, no refund can be issued. This applies when import charges go unpaid, when required information was missing or incorrect, when the parcel is left unclaimed past your country’s holding period, or when the item is restricted where you live.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's journey from our warehouse to your doorstep.
Below is a comprehensive table of shipping policies for all our products. Products with the same policy are grouped together.
| Product Category | Processing Time | Delivery Time | Special Notes |
|---|---|---|---|
| Standard Products | 3 business days | 7–14 business days worldwide | Includes tracking |
| Handcrafted Items | 7–15 business days | 7–14 business days worldwide | Handcrafted, includes tracking |
| Custom/Personalized Items | Varies (typically 2–4 weeks) | 7–14 business days worldwide | Custom build, timing coordinated with customer |
| Specialty Products | Varies | 7–14 business days worldwide | Pre-shipment inspection, may include special handling |
Orders are processed and shipped within 3 business days. You'll receive an email confirmation with tracking information once your order has shipped.
Note: Some products have longer processing times as shown in the table above.
While we aim to ship to as many countries as possible, certain locations may have restrictions due to local regulations, shipping carrier limitations, or product-specific constraints.
Once a parcel has shipped, clearing it through your local customs is your responsibility. If it is refused, returned or destroyed at customs, no refund can be issued — see Customs & Import Clearance.
If you have any questions about shipping, please don't hesitate to contact us. We're here to help!
