We want you to love what you buy. For most products, you have 14 calendar days from delivery to request a return. Items must be in resellable condition (unused, unopened, or in original packaging) to be eligible for return. This ensures you can make a thoughtful decision while keeping our process smooth for everyone.

Please note: Some products have their own specific return policies that may differ from our general policy. For example, fully customized items, handmade products, or certain limited-edition items may have different return windows, conditions, or restrictions. We always want to be transparent with you, so please check the individual product page for the specific return policy that applies to that item. The product-specific policy will always take precedence over this general policy.

The information below outlines our general return process, but if you see a different policy on a specific product page, that product's policy is what applies.

Before production starts, you can cancel. The payment processing fee is not returned to us when a payment is refunded, so 5% of the order total is deducted from your refund and is borne by you.

Once production has started, an order cannot be cancelled because you changed your mind. Materials have been committed and work has begun on your piece.

For products following our general return policy, here's how the return process works:

1. Request a Return: To request an RMA, please email us at support@jbd.store with your order number, product photos, and a brief description of the issue. Our support team will reply within 3-5 business days with return instructions.
2. Get Your RMA Number: Once approved, we'll send you a Return Merchandise Authorization (RMA) number. This helps us track your return and process it quickly. Please include this RMA number on your return package. (Exact return address will be provided in the RMA approval email depending on your region.)
3. Prepare Your Return: Pack the item securely in its original packaging with all original tags, accessories, and documentation. The item must be in resellable condition—unused, unopened, and exactly as you received it.
4. Ship It Back: Send the package to the return address we provide, making sure the RMA number is clearly visible on the outside. We recommend using a trackable shipping method for your peace of mind.
5. Receive Your Refund: Once we receive and verify your return meets our conditions, we'll process your refund within 7-10 business days to your original payment method.

Below is a comprehensive table of return policies for all our products. Products with the same policy are grouped together.

Product Category	Return Window	Return Conditions	Return Shipping	Special Notes
Standard Products	14 calendar days	Resellable condition, original packaging	Customer responsibility	Standard return policy
Handcrafted Items	Final sale	No returns accepted (Exception: Wrong item or defect)	N/A	Handcrafted items, custom work
Custom/Personalized Items	Final sale	No returns accepted (Exception: Wrong item or defect)	N/A	Custom specifications, personalized features
Specialty Products	14 calendar days	Unused, original packaging. Non-quality issues: buyer pays shipping	Buyer responsibility (unless quality issue)	Returns accepted if unused and in original packaging
Elvis Helmets	Final sale once in production	Handcrafted to order — see details below	N/A	See dedicated section below

Each Elvis helmet is handcrafted to order by skilled artisans using traditional techniques. Because of this personalized craftsmanship, production begins shortly after your order is confirmed.

Order Modifications & Cancellations: We're happy to accommodate changes or cancellations if you reach out within 24 hours of placing your order. After this window, our craftsmen will have already begun dedicating materials and time to your helmet, so we won't be able to cancel or modify orders once production has started. A cancellation made before production starts is refunded minus the 5% payment processing fee.

We appreciate your understanding. This policy allows us to maintain the artisanal quality and personal attention that makes each Elvis helmet special.

For products covered by our general return policy, the following conditions apply:

• Items must be returned within 14 calendar days of delivery
• Items must be in resellable condition (unused, unopened, or in original packaging)
• Original packaging, tags, and all accessories must be included
• RMA number must be obtained before shipping your return
• Proof of purchase (order number) is required

Remember: If a product has its own specific return policy listed on its product page, that policy takes precedence.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item or defective product). For change-of-mind returns, the shipping we paid to send the order also comes off the refund. We'll provide clear return instructions and address details once your RMA is approved.

Once a parcel leaves us it's in the carrier's hands, so damage that happens in transit is theirs to settle. If yours arrives damaged, keep the box, take a few photos, and file a claim with the carrier that delivered it — they'll need the claim to come from you. Email us and we'll send over the shipment details you need.

We don't offer direct exchanges. If you'd like a different size, color, or model, please return the original item following the process above, then place a new order for the item you prefer. We'll process your refund once the return is received and verified.

For health, safety, and quality reasons, the following cannot be returned:

• Opened consumable products (food, beverages, or personal care items)
• Fully customized items (items with custom specifications, personalization, or special modifications)
• Personalized, customized, or engraved items
• Items damaged due to misuse, accidents, or normal wear
• Items returned without an RMA number or after the return window has expired
• Parcels refused, returned or destroyed by customs in the destination country (unpaid import charges, missing or incorrect recipient tax ID, unclaimed past the holding period, or items restricted locally). Customs clearance is the buyer’s responsibility and these shipments cannot be refunded.

As mentioned above, always check the product page for any specific return restrictions that may apply to that particular item.

Clearing your parcel through your own country’s customs is your responsibility. Import duties, taxes and clearance fees are set by your government and are not included in the product or shipping price.

That means two things are on your side:

• Paying whatever your customs assesses. We have no control over the amount and cannot pay it for you.
• Providing whatever information customs asks for. Some countries require the recipient’s tax ID (for example a CPF in Brazil) before a parcel can be released. If it’s missing or wrong, customs cannot assign the parcel to you and it will eventually be sent back.

When a parcel is refused, returned or destroyed at customs, no refund can be issued. This applies when import charges go unpaid, when required information was missing or incorrect, when the parcel is left unclaimed past your country’s holding period, or when the item is restricted where you live.

Once we receive your returned item, please allow 3–5 business days for inspection. Approved refunds will be issued within 3–5 business days to your original payment method.

All refunds are issued back to the original payment method (PayPal or card). We would also love to offer store credit if requested by the customer.

We offer free shipping on eligible orders.

If a customer chooses to return a non-defective item, the original outbound shipping cost will be deducted from the refund amount.

Return shipping to our facility is the responsibility of the customer, unless the return is due to functional issues, wrong item received, or missing components.

If you have any questions about returns or exchanges, please contact us or email support@jbd.store. We're happy to help!